Study programme 2022-2023 | Français | ||
Management and Conflict Resolution | |||
Programme component of Bachelor's in Economics and Management (MONS) (day schedule) à la Warocqué School of Business and Economics |
Code | Type | Head of UE | Department’s contact details | Teacher(s) |
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UW-B3-SCECGE-019-M | Optional UE | DUPONT Claire |
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Language of instruction | Language of assessment | HT(*) | HTPE(*) | HTPS(*) | HR(*) | HD(*) | Credits | Weighting | Term |
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| Français | 17 | 7 | 6 | 0 | 0 | 3 | 3.00 | 2nd term |
AA Code | Teaching Activity (AA) | HT(*) | HTPE(*) | HTPS(*) | HR(*) | HD(*) | Term | Weighting |
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H-SHUM-202 | Conflict Management and Mediation | 17 | 7 | 6 | 0 | 0 | Q2 | 100.00% |
Programme component |
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Objectives of Programme's Learning Outcomes
Learning Outcomes of UE
At the end of the instruction, the students will be able to:
- Understand why conflicts are inevitable in any activity but can be factors of progress ·
- Analyze the causes and the various types of conflicts
- Understand the stages of conflict development
- Set up an approach and effective tools to analyze and solve conflicts ·
- Understand the importance of communication
- Think about negotiation process
UE Content: description and pedagogical relevance
There are 4 chapters :
1) conflict management : this chapter presents different type of conflicts ant the way to manage them
2) negotiations : this chapter presents different type of negotiations and the way to them
3) difficult employees management : this chapter explains what is a difficult employee and how take action with such employees
4) communication : this chapter exposes different communication methods and presents transactional analysis
Role plays and case studies are used during classes
Learning activites included in this teaching unit differ only in the way they are taught.
Prior Experience
Not applicable
Type of Teaching Activity/Activities
AA | Type of Teaching Activity/Activities |
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H-SHUM-202 |
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Mode of delivery
AA | Mode of delivery |
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H-SHUM-202 |
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Required Learning Resources/Tools
AA | Required Learning Resources/Tools |
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H-SHUM-202 | Not applicable |
Recommended Learning Resources/Tools
AA | Recommended Learning Resources/Tools |
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H-SHUM-202 | Not applicable |
Other Recommended Reading
AA | Other Recommended Reading |
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H-SHUM-202 | - Bourhis A., Chenevert D. (2009), "A vos marques, prêts, gérez ! La GRH pour les managers", Pearson (chapters 10 and 11) - Bréard R., Pastor P. (2011), "Gestion des conflits", Editions Liaisons - Marsan C. (2008), "Gérer et surmonter les conflits", Editions Dunod - Noyé D. (2019), " Résolution de conflits - 45 fiches opérationnelles ", Editions Eyrolles - Robbins S., Judge T. (2011), "Comportements organisationnels", 14e édition, Pearson (chapter 14) - Noyé D. (2016), Gérer les conflits, Eyrolles |
Grade Deferrals of AAs from one year to the next
AA | Grade Deferrals of AAs from one year to the next |
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H-SHUM-202 | Authorized |
Term 2 Assessment - type
AA | Type(s) and mode(s) of Q2 assessment |
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H-SHUM-202 |
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Term 2 Assessment - comments
AA | Term 2 Assessment - comments |
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H-SHUM-202 | Written examination (100%) |
Term 3 Assessment - type
AA | Type(s) and mode(s) of Q3 assessment |
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H-SHUM-202 |
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Term 3 Assessment - comments
AA | Term 3 Assessment - comments |
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H-SHUM-202 | Written examination (100%) |