Study programme 2021-2022Français
Quality Approach to Public Services
Programme component of Master's in Economic and Social Policy : Specialist Focus on Local Government Management à la Warocqué School of Business and Economics

CodeTypeHead of UE Department’s
contact details
Teacher(s)
UW-M2-POGCOT-040-MCompulsory UEBONJEAN LionelW701 - FWEG - Service du Doyen
  • BONJEAN Lionel

Language
of instruction
Language
of assessment
HT(*) HTPE(*) HTPS(*) HR(*) HD(*) CreditsWeighting Term
  • Français
Français21000033.001st term

AA CodeTeaching Activity (AA) HT(*) HTPE(*) HTPS(*) HR(*) HD(*) Term Weighting
W-DPES-061Quality approach to public services - AAEP180000Q1
W-DPES-062Quality Approach to Public Services - AAEHP30000Q1

Integrated test : there will be no assessment for each AA but a single assessment for the UE.
Programme component

Objectives of Programme's Learning Outcomes

  • Master specialist knowledge in the field of economic, political and social sciences in order to mobilise it on issues related to political, economic and social environments.
    • Master decision-making processes of public bodies and services.
    • Assimilate political, economic and social environments.
  • Analyse concrete political, social and economic issues in a multidisciplinary way, identifying future societal changes.
    • Mobilise highly specialised knowledge methods and tools in different fields of economic, political and social sciences.
    • Analyse a situation by critically selecting adapted methodological theories and approaches.
    • Mobilise acquired skills in a specific professional environment.
  • Develop innovative solutions/actions/policies/methodologies adapted to an institutional and social context of actors concerned in a process of change.
    • Innovate in the development of methodologies and tools for analysis and decision-making in economic, political and social sciences.
  • Implement a scientific approach in order to carry out detailed research on issues within the economic, social or political field.
    • Master the different steps and methods to carry out scientific reasoning on complex or innovative issues in economic and social politics.
    • Construct a reference framework, formulate questions or hypotheses from the analysis of scientific literature.
    • Collect data, analyse it qualitatively and quantitatively and adequately interpret the results, taking into account the reference framework within which the research was developed.
  • Independently or collectively mobilise the skills acquired through training, in social and political fields.
    • Demonstrate independence and persevere, despite the difficulties or initial errors, to find an optimal solution.
    • Listen to team members and encourage expressing a shared opinion. Accept and discuss a different point of view than theirs.
    • Appropriately mobilise expertise taking into account the constraints and resources in the situation encountered.
  • Communicate, orally and in writing, in a structured and relevant way.
    • Present and structure data in a clear, precise, neutral, and non-oriented way.
    • Present (orally and in writing) a personal and adapted summary to the public concerned (to colleagues, non-specialists, sponsors or hierarchy), resulting from their own productions or not.
  • Master specialist knowledge in the field of economic, political and social sciences in order to mobilise it on issues related to political, economic and social environments.
    • Master decision-making processes of public bodies and services.
    • Assimilate political, economic and social environments.
  • Analyse concrete political, social and economic issues in a multidisciplinary way, identifying future societal changes.
    • Mobilise highly specialised knowledge methods and tools in different fields of economic, political and social sciences.
    • Analyse a situation by critically selecting adapted methodological theories and approaches.
    • Mobilise acquired skills in a specific professional environment.
  • Develop innovative solutions/actions/policies/methodologies adapted to an institutional and social context of actors concerned in a process of change.
    • Innovate in the development of methodologies and tools for analysis and decision-making in economic, political and social sciences.
  • Implement a scientific approach in order to carry out detailed research on issues within the economic, social or political field.
    • Master the different steps and methods to carry out scientific reasoning on complex or innovative issues in economic and social politics.
    • Construct a reference framework, formulate questions or hypotheses from the analysis of scientific literature.
    • Collect data, analyse it qualitatively and quantitatively and adequately interpret the results, taking into account the reference framework within which the research was developed.
  • Independently or collectively mobilise the skills acquired through training, in social and political fields.
    • Demonstrate independence and persevere, despite the difficulties or initial errors, to find an optimal solution.
    • Listen to team members and encourage expressing a shared opinion. Accept and discuss a different point of view than theirs.
    • Appropriately mobilise expertise taking into account the constraints and resources in the situation encountered.
  • Communicate, orally and in writing, in a structured and relevant way.
    • Present and structure data in a clear, precise, neutral, and non-oriented way.
    • Present (orally and in writing) a personal and adapted summary to the public concerned (to colleagues, non-specialists, sponsors or hierarchy), resulting from their own productions or not.

Learning Outcomes of UE

Not applicable

Content of UE

Quality management and strategy management are closely linked.
The implementation of a quality management system should be seen as an opportunity to develop and implement strategy in a pragmatic and effective way.

The course is divided into three parts:
The first part is devoted to quality management.

What is quality?
Where does it come from?
What are the main standards that students will face when they become public managers?
And most importantly: what are the fundamental principles of quality?

The second part briefly looks at strategic and operational management in the public sector.

The third part combines the first two parts: quality management for strategic management.

In this third part, students will discover different quality tools that they will be invited to practice in exercises and assignments: stakeholder analysis, environmental analysis, process management, risk analysis, self-assessment and organisational maturity analysis, development of KPIs and dashboards.
 

Prior Experience

Not applicable

Type of Assessment for UE in Q1

  • Presentation and/or works
  • Oral examination

Q1 UE Assessment Comments

Continuous assessment through practical exercises in the third part of the course + synthesis in an oral exam 

Type of Assessment for UE in Q3

  • Oral examination

Q3 UE Assessment Comments

Not applicable

Type of Resit Assessment for UE in Q1 (BAB1)

  • Oral examination

Q1 UE Resit Assessment Comments (BAB1)

Not applicable

Type of Teaching Activity/Activities

AAType of Teaching Activity/Activities
W-DPES-061
  • Cours magistraux
W-DPES-062
  • Cours magistraux

Mode of delivery

AAMode of delivery
W-DPES-061
  • Face to face
W-DPES-062
  • Face to face

Required Reading

AA
W-DPES-061
W-DPES-062

Required Learning Resources/Tools

AARequired Learning Resources/Tools
W-DPES-061Not applicable
W-DPES-062Not applicable

Recommended Reading

AA
W-DPES-061
W-DPES-062

Recommended Learning Resources/Tools

AARecommended Learning Resources/Tools
W-DPES-061Not applicable
W-DPES-062Not applicable

Other Recommended Reading

AAOther Recommended Reading
W-DPES-061Not applicable
W-DPES-062Not applicable
(*) HT : Hours of theory - HTPE : Hours of in-class exercices - HTPS : hours of practical work - HD : HMiscellaneous time - HR : Hours of remedial classes. - Per. (Period), Y=Year, Q1=1st term et Q2=2nd term
Date de dernière mise à jour de la fiche ECTS par l'enseignant : 15/09/2021
Date de dernière génération automatique de la page : 06/05/2022
20, place du Parc, B7000 Mons - Belgique
Tél: +32 (0)65 373111
Courriel: info.mons@umons.ac.be