Study programme 2021-2022Français
Consumer's Behavior
Programme component of Master's in Management à la Warocqué School of Business and Economics

CodeTypeHead of UE Department’s
contact details
Teacher(s)
UW-M1-SCGEST-036-MOptional UEANDRE Jean-JacquesW727 - Marketing et Communication
  • ANDRE Jean-Jacques

Language
of instruction
Language
of assessment
HT(*) HTPE(*) HTPS(*) HR(*) HD(*) CreditsWeighting Term
  • Anglais
Anglais14700033.001st term

AA CodeTeaching Activity (AA) HT(*) HTPE(*) HTPS(*) HR(*) HD(*) Term Weighting
W-MAKO-046Consumer's Behavior - AAEP144000Q1
W-MAKO-047Consumer's Behavior - AAEHP03000Q1

Integrated test : there will be no assessment for each AA but a single assessment for the UE.
Programme component

Objectives of Programme's Learning Outcomes

  • Mobilise expertise in at least one area of management.
    • Mobilise acquired skills in a specific professional environment.
  • Professionally communicate and present original work both orally and in writing.
    • Communicate and interact in a clear and structured manner, orally and in writing, on issues, analyses and projects.
    • Present and structure data in a clear, precise, neutral, and non-oriented way.
  • Act in an international and multicultural context.
    • Assimilate the components of the social and economic environment of a company.
    • Communicate and interact in a clear and structured manner, orally and in writing in at least one other language other than French, on issues, analyses and projects.
    • Demonstrate an open mind and adaption.
  • Collaborate within a team and exercise leadership.
    • Contribute to the coordination and animation of a team, by putting in place the most effective means of collaboration in a given situation.
    • Listen to team members and encourage expressing a shared opinion. Accept and discuss a different point of view than theirs.
    • Plan activities so as to best utilise the time available.
  • Prioritise responsible management practices.
    • Innovate in the development of methodologies and tools for analysis and decision-making in management.
    • Refer to ethical principles and apply ethical codes specific to management sciences to their own behaviour.
    • Act in compliance with specific legislative frameworks.
  • In an active and integrated manner, master knowledge in the various fields of management and use them effectively in a professional context.
    • Appropriately mobilise expertise taking into account the constraints and resources in the situation encountered.
    • Contribute to the implementation of innovative projects.
  • Be independent and regularly adapt to new contexts.
    • Demonstrate independence and persevere, despite the difficulties or initial errors, to find an optimal solution.
    • Monitor knowledge and methodological approaches in order to evolve their thinking and practice.
    • Assess their practices and be able to question it.
  • Understand interactions between companies and their socio-economic environments.
    • Master and appropriately mobilise knowledge and methodological approaches to understand and explain interactions between companies and their environment.
    • Assimilate the components of the social and economic environment of a company.
    • Mobilise the methods and management support tools in changing contexts.

Learning Outcomes of UE

Study of internal factors (psychological, socio-cultural and economic) that influence consumer behavior, as well as external stimuli
 

Content of UE

Theory : Neurosciences or the study of the cognitive processes of consumers' decisions, as well as their emotions
Case study: Nutella and the impact of the anti-palm oil lobby on consumer behavior in France
 

Prior Experience

Marketing - Principles and Metrics
Micro and Macroeconomics
Management accounting
Psychology
Sociology

Type of Assessment for UE in Q1

  • Presentation and/or works
  • Oral examination

Q1 UE Assessment Comments

The UN's sustainable development objectives punctuate the company's Marketing decisions, so that the latter is in line with new consumer behavior.
 

Type of Assessment for UE in Q3

  • Written examination

Q3 UE Assessment Comments

The exam is open book.
 

Type of Resit Assessment for UE in Q1 (BAB1)

  • Written examination

Q1 UE Resit Assessment Comments (BAB1)

The exam is open book.
 

Type of Teaching Activity/Activities

AAType of Teaching Activity/Activities
W-MAKO-046
  • Cours magistraux
  • Etudes de cas
W-MAKO-047
  • Etudes de cas

Mode of delivery

AAMode of delivery
W-MAKO-046
  • Face to face
W-MAKO-047
  • Face to face

Required Reading

AA
W-MAKO-046
W-MAKO-047

Required Learning Resources/Tools

AARequired Learning Resources/Tools
W-MAKO-046What Neuroscience Tells Us About Consumer Desire - Carmen Nobel (March 26, 2012)
Neuromarketing : What You Need to Know - Eben Harrell (January 23, 2019)
3 Behavioral Trends That Will Reshape Our Post-Covid World - Eddie Yoon (May 26, 2020)
Ferrero Group : Securing Supply for Hazelnuts - Jishnu Hazra and Tarun Jain, Indian School of Business (2016)
Ferrero Group : Achieving Sustainability Through Supply Chain Integration - Ottavia Curcuraci and Wiboon Kittilaksanawong, IVEY (June 19, 2017)
W-MAKO-047What Neuroscience Tells Us About Consumer Desire - Carmen Nobel (March 26, 2012)
Neuromarketing : What You Need to Know - Eben Harrell (January 23, 2019)
3 Behavioral Trends That Will Reshape Our Post-Covid World - Eddie Yoon (May 26, 2020)
Ferrero Group : Securing Supply for Hazelnuts - Jishnu Hazra and Tarun Jain, Indian School of Business (2016)
Ferrero Group : Achieving Sustainability Through Supply Chain Integration - Ottavia Curcuraci and Wiboon Kittilaksanawong, IVEY (June 19, 2017)

Recommended Reading

AA
W-MAKO-046
W-MAKO-047

Recommended Learning Resources/Tools

AARecommended Learning Resources/Tools
W-MAKO-046Transforming Giants - Rosabeth Moss Kanter, HBR (January 2008)
PepsiCo, Performance with Purpose, Achieving the Right Global Balance - Rakesh Khurana, Rosabeth Moss Kanter, Rajiv Lal and Eric Baldwin, HBS (January 30, 2012)
 
W-MAKO-047Transforming Giants - Rosabeth Moss Kanter, HBR (January 2008)
PepsiCo, Performance with Purpose, Achieving the Right Global Balance - Rakesh Khurana, Rosabeth Moss Kanter, Rajiv Lal and Eric Baldwin, HBS (January 30, 2012)

Other Recommended Reading

AAOther Recommended Reading
W-MAKO-046A Practical Guide to Market Research - Paul Hague (2006)
Armstrong, Kotler (2017), Principles of Marketing, Global Edition, Pearson
W-MAKO-047A Practical Guide to Market Research - Paul Hague (2006)
Armstrong, Kotler (2017), Principles of Marketing, Global Edition, Pearson
(*) HT : Hours of theory - HTPE : Hours of in-class exercices - HTPS : hours of practical work - HD : HMiscellaneous time - HR : Hours of remedial classes. - Per. (Period), Y=Year, Q1=1st term et Q2=2nd term
Date de dernière mise à jour de la fiche ECTS par l'enseignant : 18/05/2021
Date de dernière génération automatique de la page : 06/05/2022
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