 | Study programme 2021-2022 | Français | |
| Analyse transactionnelle | |||
Learning Activity |
| Code | Lecturer(s) | Associate Lecturer(s) | Subsitute Lecturer(s) et other(s) | Establishment |
|---|---|---|---|---|
| I-POLY-971 |
|
|
| Language of instruction | Language of assessment | HT(*) | HTPE(*) | HTPS(*) | HR(*) | HD(*) | Term |
|---|---|---|---|---|---|---|---|
| Français | Français | 18 | 0 | 0 | 0 | 0 | Q1 |
Content of Learning Activity
This course, integrated into the UE "outils de gestion humaine" - "human management tools"- proposes the consideration of human factors (emotion, cognition, relationship, interaction, communication) in the implementation of quality management processes.
The alternation of presentation of concepts and theories (transactionnal analysis, systemic analysis, neurosciences...) and exercices of analysis and situationalization, allow the student to consider the implementation of total quality management in the professionnal sphere with an integration of the human factors at stake. The integration of exercises, role playing, video analysis facilitate the connection with professional practice.
Required Learning Resources/Tools
Not applicable
Recommended Learning Resources/Tools
Not applicable
Other Recommended Reading
Not applicable
Mode of delivery
- Face to face
Type of Teaching Activity/Activities
- Cours magistraux
- Conférences
Evaluations
The assessment methods of the Learning Activity (AA) are specified in the course description of the corresponding Educational Component (UE)