Objectives of Programme's Learning Outcomes

• Human Resource Management option: Understand the fundamentals in the field of human resource management
• Understand human resource management in relation to organisational environments in which it develops.
• Analyse human situations in business and propose appropriate measures.
• Develop a critical view of the tools and methods of human resource management.
• Communicate in a clear, structured and justified manner on issues related to human and social sciences
• Develop and structure reasoning and arguments by mobilising concepts and methods specific to disciplines of human and social sciences.
• Communicate, both orally and in writing, on issues related to human and social sciences.
• Demonstrate analytical skills.
• Apply transferable skills, such as analysis and critical thinking, thoroughness, independence, and teamwork
• Demonstrate a critical mind, ethical values and independent judgment issues of human and social sciences.

Learning Outcomes of UE

At the end of the instruction, the students will be able to:
- Understand why conflicts are inevitable in any activity but can be factors of progress ·        
- Analyze the causes and the various types of conflicts
- Understand the stages of conflict development  
- Set up an approach and effective tools to analyze conflicts, solve and prevent conflicts ·
- Understand the importance of communication      
- Think about negotiation process

Content of UE

There are 4 chapters :
1) conflict management : this chapter presents different type of conflicts ant the way to prevent and manage them
2) negotiations : this chapter presents different type of negotiations and the way to them
3) difficult employees management :  this chapter explain what is a difficult employee and how take action with such employees
4) communication : this chapter exposes different communication methods and presents transactional analysis                                  Role plays and case studies are used during classes

Prior Experience

Not applicable

Type of Assessment for UE in Q2

• Written examination

Q2 UE Assessment Comments

Written examination (100%)

Type of Assessment for UE in Q3

• Written examination

Q3 UE Assessment Comments

Written examination (100%)