Objectives of Programme's Learning Outcomes

• Implement an academic view on knowledge, particularly through the mastery of methods and literature research tools.
• Develop and structure reasoning by basing it on suitable scientific arguments
• Actively master the fundamental concepts and models of economic sciences and management sciences
• Identify and explain the concepts, principles and models of fundamental theoretical trends in economic sciences and management sciences and their applications.
• Mobilise communication skills in two languages other than French, both orally and in writing, as a presentation of an argument or piece of research in accordance with scientific ethics.
• Communicate in a clear and structured manner on issues of economics and management
• Demonstrate an acute sense of analysis, criticism and ethics in relation to various issues in economics and management.
• Actively master the fundamental concepts and models of economic sciences and management sciences
• Understand how organisations and markets work
• Mobilise communication skills in two languages other than French, both orally and in writing, as a presentation of an argument or piece of research in accordance with scientific ethics.
• Communicate in a clear and structured manner on issues of economics and management
• Demonstrate an acute sense of analysis, criticism and ethics in relation to various issues in economics and management.
• Critically compare knowledge acquired to real situations.
• Identify and explain the concepts, principles and models of fundamental theoretical trends in economic sciences and management sciences and their applications.
• Develop and structure reasoning by basing it on suitable scientific arguments
• Demonstrate an acute sense of analysis, criticism and ethics in relation to various issues in economics and management.

Learning Outcomes of UE

<em>At the end of the instruction, the students will be able to</em>:
- Understand why conflicts are inevitable in any activity but can be factors of progress ·        
- Analyze the causes and the various types of conflicts
- Understand the stages of conflict development  
- Set up an approach and effective tools to analyze conflicts, solve and prevent conflicts ·
- Understand the importance of communication      
- Think about negotiation process

Content of UE

There are 4 chapters :
1) conflict management : this chapter presents different type of conflicts ant the way to prevent and manage them
2) negotiations : this chapter presents different type of negotiations and the way to them
3) difficult employees management :  this chapter explain what is a difficult employee and how take action with such employees
4) communication : this chapter exposes different communication methods and presents transactional analysis                                                         Role plays and case studies are used during classes

Prior Experience

Not applicable

Type of Assessment for UE in Q2

• Written examination

Q2 UE Assessment Comments

Written examination (100%)

Type of Assessment for UE in Q3

• Written examination

Q3 UE Assessment Comments

Written examination (100%)