Study programme 2018-2019 | Français | ||
Management and Conflict Resolution | |||
Activité d'apprentissage à la Warocqué School of Business and Economics |
Code | Lecturer(s) | Associate Lecturer(s) | Subsitute Lecturer(s) et other(s) |
---|---|---|---|
W-AETR-037 |
|
Language of instruction | Language of assessment | HT(*) | HTPE(*) | HTPS(*) | HR(*) | HD(*) | Term |
---|---|---|---|---|---|---|---|
Français | Français | 20 | 10 | 0 | 0 | 0 | Q2 |
Content of Learning Activity
There are 4 chapters :
1) conflict management : this chapter presents different type of conflicts ant the way to prevent and manage them
2) negotiations : this chapter presents different type of negotiations and the way to them
3) difficult employees management : this chapter explain what is a difficult employee and how take action with such employees
4) communication : this chapter exposes different communication methods and presents transactional analysis Role plays and case studies are used during classes
Required Learning Resources/Tools
Not applicable
Recommended Learning Resources/Tools
Not applicable
Other Recommended Reading
- Bréard R., Pastor P. (2011), "Gestion des conflits", Editions Liaisons
- Marsan C. (2008), "Gérer et surmonter les conflits", Editions Dunod
- Bourhis A., Chenevert D. (2009), "A vos marques, prêts, gérez ! La GRH pour les managers", Pearson (chapitres 10 et 11)
- Robbins S., Judge T. (2011), "Comportements organisationnels", 14e édition, Pearson (chapitre 14)
- Noyé D. (2016), Gérer les conflits, Eyrolles
Mode of delivery
Type of Teaching Activity/Activities
Evaluations
The assessment methods of the Learning Activity (AA) are specified in the course description of the corresponding Educational Component (UE)