Objectives of Programme's Learning Outcomes

• Mobilise a structured set of scientific knowledge and skills and specialised techniques in order to carry out missions in Total Quality Management (TQM), using their expertise and adatability.
• Master and appropriately apply knowledge, models, methodsn norms and techniques specific to the field of Total Quality Management (TQM).
• Identify and discuss possible applications of techniques, methods or new or existing reference sources.
• Assess the relevance of models and results in view of the current state of knowledge and the characteristics of the problem.
• Manage projects or processes in view of their objectives, resources and constraints, ensuring the quality of activities and deliverables.
• Exploit quality management principles and tools.

Learning Outcomes of UE

Know the fundamental concepts of the Quality, its major principles and its first tools.

Content of UE

The challenges of the Quality - The major principles of the Quality and first tools - The Quality in the Services

Prior Experience

Not applicable

Type of Assessment for UE in Q1

• Written examination

Q1 UE Assessment Comments

Not applicable

Q2 UE Assessment Comments

Not applicable

Type of Assessment for UE in Q3

• Written examination

Q3 UE Assessment Comments

Not applicable

Q1 UE Resit Assessment Comments (BAB1)

Not applicable