Study programme 2020-2021 | Français | ||
Conflict Management and Mediation | |||
Programme component of Bachelor's in Human and Social Sciences à l"School of Human and Social Sciences |
Students are asked to consult the ECTS course descriptions for each learning activity (AA) to know what special Covid-19 assessment methods are possibly planned for the end of Q3 |
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Code | Type | Head of UE | Department’s contact details | Teacher(s) |
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UH-B2-SCHUMS-036-M | Compulsory UE | DUPONT Claire | W718 - Analyse économique du travail |
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Language of instruction | Language of assessment | HT(*) | HTPE(*) | HTPS(*) | HR(*) | HD(*) | Credits | Weighting | Term |
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| Français | 20 | 10 | 0 | 0 | 0 | 4 | 4.00 | 2nd term |
AA Code | Teaching Activity (AA) | HT(*) | HTPE(*) | HTPS(*) | HR(*) | HD(*) | Term | Weighting |
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H-SHUM-202 | Conflict Management and Mediation | 20 | 10 | 0 | 0 | 0 | Q2 | 100.00% |
Programme component |
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Objectives of Programme's Learning Outcomes
Learning Outcomes of UE
At the end of the instruction, the students will be able to:
- Understand why conflicts are inevitable in any activity but can be factors of progress ·
- Analyze the causes and the various types of conflicts
- Understand the stages of conflict development
- Set up an approach and effective tools to analyze conflicts, solve and prevent conflicts ·
- Understand the importance of communication
- Think about negotiation process
Content of UE
There are 4 chapters :
1) conflict management : this chapter presents different type of conflicts ant the way to prevent and manage them
2) negotiations : this chapter presents different type of negotiations and the way to them
3) difficult employees management : this chapter explain what is a difficult employee and how take action with such employees
4) communication : this chapter exposes different communication methods and presents transactional analysis
Role plays and case studies are used during classes
Prior Experience
Not applicable
Type of Assessment for UE in Q2
Q2 UE Assessment Comments
Written examination (100%)
Type of Assessment for UE in Q3
Q3 UE Assessment Comments
Written examination (100%)
Type of Teaching Activity/Activities
AA | Type of Teaching Activity/Activities |
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H-SHUM-202 |
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Mode of delivery
AA | Mode of delivery |
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H-SHUM-202 |
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Required Reading
AA | |
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H-SHUM-202 |
Required Learning Resources/Tools
AA | Required Learning Resources/Tools |
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H-SHUM-202 | Not applicable |
Recommended Reading
AA | |
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H-SHUM-202 |
Recommended Learning Resources/Tools
AA | Recommended Learning Resources/Tools |
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H-SHUM-202 | Not applicable |
Other Recommended Reading
AA | Other Recommended Reading |
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H-SHUM-202 | - Bréard R., Pastor P. (2011), "Gestion des conflits", Editions Liaisons - Marsan C. (2008), "Gérer et surmonter les conflits", Editions Dunod - Bourhis A., Chenevert D. (2009), "A vos marques, prêts, gérez ! La GRH pour les managers", Pearson (chapters 10 and 11) - Robbins S., Judge T. (2011), "Comportements organisationnels", 14e édition, Pearson (chapter 14) - Noyé D. (2016), Gérer les conflits, Eyrolles |
Grade Deferrals of AAs from one year to the next
AA | Grade Deferrals of AAs from one year to the next |
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H-SHUM-202 | Authorized |