 | Study programme 2019-2020 | Français | |
| Quality approach to public services | |||
Learning Activity |
| Code | Lecturer(s) | Associate Lecturer(s) | Subsitute Lecturer(s) et other(s) | Establishment |
|---|---|---|---|---|
| W-DDRO-004 |
|
|
| Language of instruction | Language of assessment | HT(*) | HTPE(*) | HTPS(*) | HR(*) | HD(*) | Term |
|---|---|---|---|---|---|---|---|
| Français | Français | 15 | 0 | 0 | 0 | 0 | Q1 |
| Organisational online arrangements for the end of Q3 2019-2020 assessments (Covid-19) |
|---|
|
Content of Learning Activity
Presentation of the developpement quality tools used in the public sector, namely the Social Responsibility Assessment Framework (SORAF), an adaptation of ISO 26000 to the public sector. The European excellence model CAF, The Common Assessment Framework, is also presented as a basic of a functioning diagnose of a public organisation.
Required Reading
Note de cours - La gestion totale de la qualité dans le secteur public avec le Cadre d'autoévaluation des fonctions publiques (CAF) - Jean-Marc Dochot
Required Learning Resources/Tools
Not applicable
Recommended Learning Resources/Tools
Not applicable
Other Recommended Reading
Not applicable
Mode of delivery
- Face to face
Type of Teaching Activity/Activities
- Cours magistraux
Evaluations
The assessment methods of the Learning Activity (AA) are specified in the course description of the corresponding Educational Component (UE)