 | Study programme 2019-2020 | Français | |
| Management and Conflict Resolution | |||
Learning Activity |
| Code | Lecturer(s) | Associate Lecturer(s) | Subsitute Lecturer(s) et other(s) | Establishment |
|---|---|---|---|---|
| W-AETR-037 |
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| Language of instruction | Language of assessment | HT(*) | HTPE(*) | HTPS(*) | HR(*) | HD(*) | Term |
|---|---|---|---|---|---|---|---|
| Français | Français | 20 | 10 | 0 | 0 | 0 | Q2 |
| Organisational online arrangements for the end of Q3 2019-2020 assessments (Covid-19) |
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| Description of the modifications to the Q3 2019-2020 online assessment procedures (Covid-19) |
| The examination will cover Chapters 1, 2 and 3. These chapters were covered both face-to-face (Chapters 1 and 2) and with distance learning (Chapter 3). It will take the form of a written remote test with Moodle Examens |
Content of Learning Activity
There are 4 chapters :
1) conflict management : this chapter presents different type of conflicts ant the way to prevent and manage them
2) negotiations : this chapter presents different type of negotiations and the way to them
3) difficult employees management : this chapter explain what is a difficult employee and how take action with such employees
4) communication : this chapter exposes different communication methods and presents transactional analysis Role plays and case studies are used during classes
Required Learning Resources/Tools
Not applicable
Recommended Learning Resources/Tools
Not applicable
Other Recommended Reading
- Bréard R., Pastor P. (2011), "Gestion des conflits", Editions Liaisons
- Marsan C. (2008), "Gérer et surmonter les conflits", Editions Dunod
- Bourhis A., Chenevert D. (2009), "A vos marques, prêts, gérez ! La GRH pour les managers", Pearson (chapitres 10 et 11)
- Robbins S., Judge T. (2011), "Comportements organisationnels", 14e édition, Pearson (chapitre 14)
- Noyé D. (2016), Gérer les conflits, Eyrolles
Mode of delivery
- Face to face
Type of Teaching Activity/Activities
- Cours magistraux
Evaluations
The assessment methods of the Learning Activity (AA) are specified in the course description of the corresponding Educational Component (UE)