Study programme 2020-2021Français
Management and Conflict Resolution
Programme component of Bachelor's in Management à la Warocqué School of Business and Economics

Students are asked to consult the ECTS course descriptions for each learning activity (AA) to know what special Covid-19 assessment methods are possibly planned for the end of Q2

CodeTypeHead of UE Department’s
contact details
Teacher(s)
UW-B3-SCGEST-020-MOptional UEDUPONT ClaireW718 - Analyse économique du travail
  • DUPONT Claire

Language
of instruction
Language
of assessment
HT(*) HTPE(*) HTPS(*) HR(*) HD(*) CreditsWeighting Term
  • Français
Français201000033.002nd term

AA CodeTeaching Activity (AA) HT(*) HTPE(*) HTPS(*) HR(*) HD(*) Term Weighting
H-SHUM-202Conflict Management and Mediation2010000Q2100.00%
Programme component

Objectives of Programme's Learning Outcomes

  • Actively master the fundamental concepts and models of economic sciences and management sciences
    • Understand how organisations and markets work
  • Mobilise communication skills in two languages other than French, both orally and in writing, as a presentation of an argument or piece of research in accordance with scientific ethics.
    • Communicate in a clear and structured manner on issues of economics and management
  • Critically compare knowledge acquired to real situations.
    • Identify and explain the concepts, principles and models of fundamental theoretical trends in economic sciences and management sciences and their applications.
    • Develop and structure reasoning by basing it on suitable scientific arguments
    • Demonstrate an acute sense of analysis, criticism and ethics in relation to various issues in economics and management.
  • Actively master the fundamental concepts and models of economic sciences and management sciences
    • Understand how organisations and markets work
  • Mobilise communication skills in two languages other than French, both orally and in writing, as a presentation of an argument or piece of research in accordance with scientific ethics.
    • Communicate in a clear and structured manner on issues of economics and management
    • Demonstrate an acute sense of analysis, criticism and ethics in relation to various issues in economics and management.
  • Critically compare knowledge acquired to real situations.
    • Identify and explain the concepts, principles and models of fundamental theoretical trends in economic sciences and management sciences and their applications.
    • Develop and structure reasoning by basing it on suitable scientific arguments
    • Demonstrate an acute sense of analysis, criticism and ethics in relation to various issues in economics and management.

Learning Outcomes of UE

At the end of the instruction, the students will be able to:
- Understand why conflicts are inevitable in any activity but can be factors of progress ·        
- Analyze the causes and the various types of conflicts
- Understand the stages of conflict development  
- Set up an approach and effective tools to analyze conflicts, solve and prevent conflicts ·
- Understand the importance of communication      
- Think about negotiation process

Content of UE

There are 4 chapters :
1) conflict management : this chapter presents different type of conflicts ant the way to prevent and manage them
2) negotiations : this chapter presents different type of negotiations and the way to them
3) difficult employees management :  this chapter explain what is a difficult employee and how take action with such employees
4) communication : this chapter exposes different communication methods and presents transactional analysis Role plays and case studies are used during classes

Prior Experience

Not applicable

Type of Assessment for UE in Q2

  • Written examination

Q2 UE Assessment Comments

Written examination (100%)

Type of Assessment for UE in Q3

  • Written examination

Q3 UE Assessment Comments

Written examination (100%)

Type of Teaching Activity/Activities

AAType of Teaching Activity/Activities
H-SHUM-202
  • Cours magistraux
  • Travaux pratiques
  • Etudes de cas

Mode of delivery

AAMode of delivery
H-SHUM-202
  • Face to face
  • From a distance

Required Reading

AA
H-SHUM-202

Required Learning Resources/Tools

AARequired Learning Resources/Tools
H-SHUM-202Not applicable

Recommended Reading

AA
H-SHUM-202

Recommended Learning Resources/Tools

AARecommended Learning Resources/Tools
H-SHUM-202Not applicable

Other Recommended Reading

AAOther Recommended Reading
H-SHUM-202- Bréard R., Pastor P. (2011), "Gestion des conflits", Editions Liaisons
- Marsan C. (2008), "Gérer et surmonter les conflits", Editions Dunod
- Bourhis A., Chenevert D. (2009), "A vos marques, prêts, gérez ! La GRH pour les managers", Pearson (chapters 10 and 11)
- Robbins S., Judge T. (2011), "Comportements organisationnels", 14e édition, Pearson (chapter 14)  - Noyé D. (2016), Gérer les conflits, Eyrolles

Grade Deferrals of AAs from one year to the next

AAGrade Deferrals of AAs from one year to the next
H-SHUM-202Authorized
(*) HT : Hours of theory - HTPE : Hours of in-class exercices - HTPS : hours of practical work - HD : HMiscellaneous time - HR : Hours of remedial classes. - Per. (Period), Y=Year, Q1=1st term et Q2=2nd term
Date de génération : 10/04/2021
20, place du Parc, B7000 Mons - Belgique
Tél: +32 (0)65 373111
Courriel: info.mons@umons.ac.be