 | Study programme 2020-2021 | Français | |
| Conflict Management and Mediation | |||
Learning Activity |
| Code | Lecturer(s) | Associate Lecturer(s) | Subsitute Lecturer(s) et other(s) | Establishment |
|---|---|---|---|---|
| H-SHUM-202 |
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| Language of instruction | Language of assessment | HT(*) | HTPE(*) | HTPS(*) | HR(*) | HD(*) | Term |
|---|---|---|---|---|---|---|---|
| Français | Français | 20 | 10 | 0 | 0 | 0 | Q2 |
| Organisational online arrangements for the end of Q3 2020-2021 assessments (Covid-19) |
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| Description of the modifications to the Q3 2020-2021 assessment procedures (Covid-19) |
| The examination will take the form of a written test |
Organisational arrangements for the end of Q2 2020-2021 assessments (Covid-19) online or face-to-face (according to assessment schedule)
- Written exam (multiple choice, open questions)
Description of the modifications to the Q2 2020-2021 assessment procedures (Covid-19) online or face-to-face (according to assessment schedule)
The examination will take the form of a written test
Content of Learning Activity
There are 4 chapters :
1) conflict management : this chapter presents different type of conflicts ant the way to prevent and manage them
2) negotiations : this chapter presents different type of negotiations and the way to them
3) difficult employees management : this chapter explain what is a difficult employee and how take action with such employees
4) communication : this chapter exposes different communication methods and presents transactional analysis
Role plays and case studies are used during classes
Required Learning Resources/Tools
Not applicable
Recommended Learning Resources/Tools
Not applicable
Other Recommended Reading
- Bréard R., Pastor P. (2011), "Gestion des conflits", Editions Liaisons
- Marsan C. (2008), "Gérer et surmonter les conflits", Editions Dunod
- Bourhis A., Chenevert D. (2009), "A vos marques, prêts, gérez ! La GRH pour les managers", Pearson (chapters 10 and 11)
- Robbins S., Judge T. (2011), "Comportements organisationnels", 14e édition, Pearson (chapter 14) - Noyé D. (2016), Gérer les conflits, Eyrolles
Mode of delivery
- Face to face
- From a distance
Type of Teaching Activity/Activities
- Cours magistraux
- Travaux pratiques
- Etudes de cas
Evaluations
The assessment methods of the Learning Activity (AA) are specified in the course description of the corresponding Educational Component (UE)